Landlords and agents found “exploiting” tenants will “pay heavily”, a housing reform counsellor has said. Cllr Eleanor Southwood’s stark warning came after a London lettings agent was fined more than £32,000 for letting out a ‘fire hazard’ room behind a kitchen.

Unique summary: We’ve all dealt with problem clients in the past, but understanding how to resolve their issues and maintain a positive working relationship for the future can be easier said than done. Every business should understand the need to deliver an outstanding level of customer service, as failure to do so can have a severe and adverse impact...

The insurance industry offers huge career opportunities for those who are smart enough to seize them. And for insurance agents and brokers, the potential for success is particularly huge. Are you interested in improving your client/agent relationship?                Are you looking to increase your chances of success? Then we are here to give you some valuable tips on how...