FAQs

We have answered the questions we are frequently asked by our landlord clients on this page. If your question is not answered on this page please feel free to contact us on 0333 000 0162 or email info@rentguardtenantref.co.uk.

Do I need to register?
Before using Rentguard Tenant Referencing services you will need to register your details with us. The details you supply will be used solely for the purpose of providing our services to you.

Once you have completed the registration form you will immediately receive an email informing you of the login details to access your personal user area. Your personal user area is where you start new applications, track progress and check results.

There is no registration or monthly charges – simply register online or fax back sighed registration form on 0208 587 1062 and pay only when you want to order a service.

Which type of enquiry should I carry out?
This is a personal choice and depends on your attitude to risk assessment. Simply, using our Credit Check service will let you know if your prospective tenants or guarantors have had any problems in the past and given you the correct addresses. Our profile will include references and income confirmation and the result will be predictive of what is likely to happen in the future. If you are intending to take out our Legal Expenses and Rent Guarantee insurance you will need to carry out the referencing requirements appropirate to the tenancy type.

How do I place an order?

All orders must be placed via your personal user area and immediate payment is required.

For Credit Check and Company applications you simply enter the information required into the online form. For Full Profile applications you can choose between an online application or sending in completed paper applications.

Further information on how to place an order

Can I issue application forms to my tenants?

Yes, you are able to download our application form and issue one form per tenant/guarantor. Before sending the application to us you must first login, place the order and make payment for the service.

How do I pay for your services?

Our services are provided to landlords on a pay-as-you-order basis. All new referencing requests should be made from within your user area. At the end of the ordering process you will be diverted to our payment processor Sage Pay to make a secure payment.

You will be sent an automatic VAT invoice confirming the payment that has been made.

Can I purchase Rent & Legal insurance cover?

Tenant Referencing is a requirement of our Legal Expenses & Rent Guarantee products. Using Rentguard Tenant Referencing will help meet the requirements of the policy.

Further information about Rent & Legal Protection Requirements

When will you recommend a guarantor is in place?

We will recommend a guarantor when:

  • The applicant has insufficient income
  • The applicant has minor credit history problems
  • The applicant is unemployed or we are not happy with the status of their employer
  • The applicant is self-employed and unable to provide acceptable proof of income
  • We receive a negative reference from a current/previous landlord
  • The applicant is a student, unemployed or on housing benefit
  • The applicant’s history of residence or identity cannot be verified
  • The application is considered generally weak for any other reason

When will you decline a guarantor?
We will decline a guarantor application when:

  • Negative credit history is located
  • The guarantor has insufficient income
  • The guarantor is employed on a temporary contract or casual employment
  • The guarantor is self-employed and has no proof of income
  • The guarantor’s residency at their address cannot be verified
  • The information on the application is found to be fraudulent

Who would be an acceptable guarantor?

An acceptable guarantor will be financially stable and able to demonstrate that they can afford to cover the tenant’s rent; they have to be a full UK resident and be confirmed at their current address; they should not have any adverse credit history; they should be prepared have a full guarantor reference carried out by Rentguard and to also sign a Guarantor Agreement.

Further information about Guarantor Requirements

What support do I have?

To enable you to get the most benefit from our services we have a dedicated support team to help with enquiries. They will be able to assist you through the process and answer any questions you have about Tenant Referencing.

The support team can be contacted on 0333 000 0162 Monday to Friday 8am – 5:30pm and Saturday 9am to 4pm. If you are a registered user you can also request help or advice from within your user area and track your applications 24 hours a day.

Get in touch

Tel 0333 000 0162
New Business Enquiries and Quoteline

Mon – Thu 9:00am – 7:00pm

Fri 9:00am – 6:00pm

Sat9:00am – 5:00pm
Customer Services and General Enquiries

Mon – Fri 8:00am – 5:30pm

Sat9:00am – 4:00pm
E-mail info@rentguard.co.uk
 
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