How it works


Before ordering a tenant reference, you must first register.

Registration is FREE for all letting agents and landlords

We ask you to provide your full name, address and contact details.

Once you have completed the simple registration process you will receive a user name and password by email which will enable you to access the service.


Our system has been designed to help you do all of your tenant referencing online without the need to print and complete forms. It has been designed to be self explanatory, but here are a few tips to help you get the most out of the system.

Creating a new Tenant Reference

To order a new tenant reference login to your user area and select the appropriate service option.

Online Credit Check

For Online Credit Check applications you will be asked to enter the following details for each applicant:

  • Name
  • Email address
  • Details of the property address
  • The monthly rent amount.

Sending online applications to your tenants/guarantors

To make things even easier; you can complete these details yourself (online) or you can invite your tenants (or guarantors) to complete their own applications online

Simply provide the name and e-mail address of each prospective tenant or guarantor and we will send each person an e-mail asking them to complete their application online.

You will be able to check the status of the application at any time and view their application details within your account.

At the end of the process your tenant will be asked to print and return a signed declaration. This will authorise the applicants’ referees to respond to our enquiries.

A fax or email scan is sufficient for the majority of employers.

Completing the application details yourself

If you prefer, you can enter the details of a tenant or guarantor yourself. To make things easier, download the tenancy application form and have one copy completed by each person. You will then have all of the information required to complete the online application in full.

Download the Tenancy Application Form

The form also includes the signature declaration which you will need to forward to us as quickly as possible.

Authorisation to carry out checks

It is against the law to carry out a credit check without first obtaining permission from the tenant. Simply download the consent form during the online application process and retain a copy signed by the applicant (and guarantor if applicable).

Making payment

We provide referencing services to our landlord clients on a pay-as-you-order basis. When you create a new application you will be diverted to our payment processor before your application is accepted.

What support do I have?

Rentguard Referencing has a dedicated client support team on hand to answer any questions you may have about tenant referencing in general or about a particular order.

Rentguard Referencing - Contacts

General Queries

T: 0333 000 0162

Registration Queries

T: 0208 587 1060

Get in touch

Tel 0800 033 4111

New Business Enquiries and Quoteline

Mon – Thu 9:00am – 7:00pm

Fri 9:00am – 6:00pm

Sat9:00am – 5:00pm
Tel 020 8587 1060

Customer Services and General Enquiries

Mon – Fri 8:00am – 5:30pm

Sat9:00am – 4:00pm
Copyright © 2001-2018 Rentguard Limited is registered in England and Wales under number 9125814 and authorised and regulated by the Financial Conduct Authority. The registered
office is 27 Great West Road, Brentford, London, TW8 9BW Web design and services by Touch 10 Systems