If you have had a recent valuation on your property by a surveyor, an indication will be provided on the report. Alternatively you can find out as follows:
No, the tenant type (working professionals, DSS, students, etc.) will help us to determine your premium, but we generally do not require the names or occupations of your tenants.
No, "Loss of Rent" is included as standard with all residential property insurance. It protects you if your property is made uninhabitable, due to one of the insured perils, such as fire or flood. Defaulted rent payments can be covered under our Legal expenses and Rent Guarantee insurance.
All new Rentguard policies run for the period of 12 months (except Legal Expenses and Rent Guarantee cover which is also available for 6 months period). However, if you already have a Rentguard policy, and would like to take out another, we can ensure that both properties have a common renewal date. This means that the premium will be pro-rata to reflect the cover dates.
All underwriters require you to declare the existence of a flat roof and it is important you give us an accurate description. How this will impact your premium varies on a case to case basis.
Yes, simply tell us the name of your mortgage lender, and we will note their interest on the certificate.
Yes, once the policy has been set up, at the policy holder's request, we can fax/email/post policy details to any third party required.
Yes, as long as the flat above has a separate entrance to the shop and there is no method of access/egress between premises,, we can cover the flat only. It is the responsibility of the policy holder to ensure that any other parts of the building are insured.
No, in the case of lodgers, a Homecare Owner Occupier policy would be set up. Any lodgers must be disclosed to Rentguard at the time of taking up the policy. Our Homecare policy allows for up to 4 lodgers in any one dwelling.
Yes, there must be a tenancy agreement in place between the landlord and the local authority. It is the responsibility of the landlord to find out what type of tenants will be occupying the property (working professionals, DSS family, students etc), as this will affect your premium.
Yes you can still get a quote subject to underwriting criteria. Please note your property must meet all current local and national authority regulations governing rented accommodation
We can commit to honoring quote for up to 30days. We do however make every effort to maintain all quotes previously provided although this may not always be possible.
The contents sum insured is the total sum of all of your belongings, including carpets and curtains. Contents cover does not include fixtures and fittings, as these are covered under buildings insurance.
Our Landlords buildings and contents policy covers you for accidental damage to audio and audio visual units (such as television sets), and accidental breakage of fixed glass, sanitary fixtures, glass in furniture, and ceramic hobs. Our Commercial Property and Tenant Contents insurance policies include accidental damage, as standard. Accidental damage is also available for an additional premium on Home Insurance.
Accidental damage cover will include any damage by external or accidental means. If your buildings insurance policy includes accidental damage, you will be covered for incidents such as putting a foot through the loft floor.
There is no charge to make any mid-term adjustments or amendments. Simply contact our customer services department and we will be happy to help you. If you wish to increase the re-build values or make any additions or reductions to your policy, you can do so by simply contacting customer services.
If the re-sale value of your property has increased, this does not necessarily mean that the re-build value has as well. In cases like this, it is best to contact a chartered surveyor, who will be able to advise you of your rebuild value.
If your tenant type changes (i.e. from students to working people) you must inform Rentguard as soon as possible, as this may affect the terms of your policy. You may also be required to pay an additional premium, or be entitled to a refund, depending on the circumstances.
Yes, you are able to take out our insurance policies in multiple names.
You are entitled to cancel your insurance policy at any stage during the policy term. You are entitled to a period of 14 days in which to consider the content of your insurance policy, and the extent of the cover therein. Cancellation of your policy within 14 days is therefore subject to a full refund. After 14 days, cancellation of your insurance policy will be subject to the normal terms and conditions of the policy wording.
No. In order to cancel your policy, you need to contact Rentguard directly. Please see our contact us page for details of various contact methods.
In order to change the bank details of your Direct Debit, you will need to contact Rentguard directly. Please see our contact us page for details of various contact methods.
Rentguard policies are underwritten by leading UK insurance companies including Brit, Legal & General, XL Catlin, NIG, Ageas, AXA, and Lloyd’s of London.
If you have suffered loss or damage, and are looking to make a claim, a claim form will be sent out to you upon your request. This will need to be completed in full and sent back to us, accompanied by a minimum of two detailed estimates. Claims must be reported no longer than 30 days after the incident.
Only emergency work to prevent further loss can be undertaken, for example, boarding up a broken window. Under no circumstances should full repairs be carried out without our prior consent.
You can pay for your Rentguard policy by Credit/Debit Card, or Direct Debit. Rentguard agents have the additional option of setting up an account with us, paying for all business on a monthly basis.
Yes, our Direct Debits are subject to a 10% premium charge, and the instalments are spread over ten months.
There is no additional charge if you pay by Credit/Debit Card.
No, we can offer a block scheme if you place five or more policies with us at one time, but not on two policies.
Your property can be left unoccupied for 30 days between lets, before need to contact Rentguard to inform us of the change in occupancy.
If your property is unoccupied and suitably furnished for normal habitation, full cover will apply. However depending on the type of policy, length of the unoccupancy, if the property is unfurnished, or undergoing any structural work, cover may be limited during that period.
If you have a second home, or holiday home within the UK, it can be insured as a UK Holiday Home, under the Landlords Insurance policy. The property must be furnished for normal habitation and visited on a regular basis by the owner(s) or their guest(s).
Yes. The premium is calculated including Insurance Premium Tax (IPT) at 12%.
FLEA cover stands for Fire, Lightning, Explosion, Earthquake and Aircraft. If you are covered for FLEA only, it means that these are the only perils covered, however public liability is still included.
Yes. At each renewal, your building sum will be reviewed, and increased in accordance with the percentage index linking, in line with inflation. This ensures that as it becomes more expensive to rebuild your property, your insurance is sufficient to cover it.
If you have renewed a Rentguard policy, your premium will have increased from last year. This is because the building sum will have been index linked (see previous question).
It is possible to live in your policy between lets, and this will not affect the validity of your insurance. If moving in permanently you would need to change to Home Insurance and we would need to be contacted accordingly.
Possibly, depending on the nature of the claim, your premium may be loaded. Please ensure that Rentguard is aware of any claims you have made in the last five years, as the validity of your insurance could be at stake.
No. If you have sold one property and purchased another we cannot transfer the policy over. You will need to cancel the original policy and set up a new policy for the new property.
Yes. Legal liability for injury to others or damage to their property arising from ownership of the building is covered. The indemnity limit is £2 million(£5 m for residential landlord policy). This is distinct from the contents section which covers legal liabilities in respect of occupancy of a building.
We put your documents in the post within 24 hours of receiving the quote so please allow between 2 to 3 days for the documents to arrive to your home address as that's our standard time.