Customer Feedback

Here at Rentguard we are committed to our customers and partners and have a passion for providing a first class service. We hold ourselves accountable to our customers by honouring our commitments striving for the highest quality and providing results.

By taking a few moments to complete the below survey you will help us to improve the quality of our service by giving us an insight to what the individual wants and needs are.

Customer Service Feedback Survey

Did you speak with our Customer Service Team lately?

Customer Service Review
1. Swiftness in answering your call
2. Efficiency and promptness in responding to your enquiry
3. Knowledge presented by customer service team member you spoke with
4. Understanding of your request / enquiries
5. Politeness & manners presented by customer service team member you spoke with


Our System And Website Review
1. Ease in Website navigation
2. Speed of system
3. Quotation process
4. Referral process
5. Outcome of your application


Overall review
1. Competitiveness of our prices
2. Range and diversity of your services
3. How would you rate overall of services you have received from us?
4. Looking at our Customer Service, Sales, Claims and/or Renewal department how would you rate the overall services provided by us on this occasion?
5. What was the final result and impression you had after being served by us?


We are constantly looking to improve therefore your comments and suggestions are appreciated. Please feel free to let us know of any areas where you feel we could improve that are not mentioned above.
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Get in touch

Tel 0800 033 4111

New Business Enquiries and Quoteline

Mon – Thu 9:00am – 7:00pm

Fri 9:00am – 6:00pm

Sat9:00am – 5:00pm
Tel 020 8587 1060

Customer Services and General Enquiries

Mon – Fri 8:00am – 5:30pm

Sat9:00am – 4:00pm
E-mail info@rentguard.co.uk
 
Copyright © 2001-2018 Rentguard Limited is registered in England and Wales under number 9125814 and authorised and regulated by the Financial Conduct Authority. The registered
office is 27 Great West Road, Brentford, London, TW8 9BW Web design and services by Touch 10 Systems