Customer care

Our commitment

Market innovation and expertise ensures that Rentguard provides a flexible, easy to understand product range, suited to the risks faced by the modern landlord. We offer a comprehensive range of products at competitive prices.

Rentguard is committed to:

  • Rapid claims handling service
  • Prompt resolution of all customer transactions and queries
  • Providing a number of alternative contact methods
  • Offering a one stop solution to all landlords needs
  • Presenting value for money products
  • We strive for all transactions to be completed accurately and promptly, and will endeavour to ensure that all Rentguard clients receive dedicated customer support.

We call you

There is also an option for us to call you back at a convenient time. If you would prefer for us to call you, simply fill in the necessary details in the form provided and we will contact you at the time you specify.

Tell us your ideas and opinions

Rentguard is dedicated to ongoing improvement and innovation through streamlining processes and responding to changing consumer needs and circumstances. We listen to our customers in order to understand their requirements. Telling us your ideas gives you the opportunity to present your opinions on how we can try to improve our service and commitment to you.

Simply send us your views and comments. We will do our utmost to incorporate your suggestions into our development procedures.

After sales service

Rentguard also endeavour to provide exceptional after sales care, which is why we provide a complaints handling procedure and refund policy. If any Rentguard products do not meet your requirements, there is an opportunity to opt out of any agreements within a 14-day period.
Please see the refund policy for further information.

Customers may also follow the procedure in the event of any complaint.

Claims handling

Our underwriters are experienced in handling claims quickly and efficiently. If you ever need to make a claim, simply contact our customer services on 0208 587 1060, where we will be able to advise you on the necessary steps to take in order to ease the process.

Get in touch

Tel 0800 033 4111

New Business Enquiries and Quoteline

Mon – Thu 9:00am – 7:00pm

Fri 9:00am – 6:00pm

Sat9:00am – 5:00pm
Tel 020 8587 1060

Customer Services and General Enquiries

Mon – Fri 8:00am – 5:30pm

Sat9:00am – 4:00pm
E-mail info@rentguard.co.uk
 
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office is 27 Great West Road, Brentford, London, TW8 9BW Web design and services by Touch 10 Systems