Claims info

At Rentguard we understand the importance of dealing with all claims quickly and efficiently. We understand and work with underwriters to ensure that matters are dealt with as soon as possible.

Please be aware of the following steps to help you with processing a claim.

First step

Please call customer services on 0208 587 1060 who will be able to assist you in handling your claim and point you in the right direction of appropriate procedure. It is always advisable to read through the Terms and Conditions booklet, which is attached to your insurance policy or alternatively is available to download on Rentguard website. The Terms and Conditions booklet provides you with the full information about the cover and enables you to check if the claim is covered by the policy.

Please note that you must submit your claim within 30 days as stipulated in the terms and conditions on your policy wording. Rentguard must be informed of any problems in submitting a claim within this time period. Our customer services department will be able to advise about all aspects of your policy.

What will I need?

In order to process your claim swiftly the following information will need to be provided.

  • Policy certificate number
  • Details of claim
  • Date of loss

Get in touch

Tel 0800 033 4111

New Business Enquiries and Quoteline

Mon – Thu 9:00am – 7:00pm

Fri 9:00am – 6:00pm

Sat9:00am – 5:00pm
Tel 020 8587 1060

Customer Services and General Enquiries

Mon – Fri 8:00am – 5:30pm

Sat9:00am – 4:00pm
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