FAQs

Is Rentguard an insurer or an insurance intermediary?

Rentguard acts as an insurance intermediary. We are an independent insurance broker and offer a range of insurance products from a number of specialists, leading insurers.

Who regulates insurance at Rentguard?

Rentguard is regulated by the FCA, the regulator of the financial services industry in the UK (No. 670126). We are placed on their register and comply with all their regulations allowing us to advise and sell insurance.

We adhere to the Codes of Practice of the Association of British Insurers (ABI), and the Financial Ombudsman Service. Your personal details and any customer information provided are also covered by the Data Protection Act. We are members of the British Insurance Brokers Association (4733).

Who are the underwriters?

Rentguard policies are underwritten by leading UK insurance companies such as Brit, Legal & General, LV=, NIG, Zurich and various underwriters at Lloyd’s.

Why should I register to become a Rentguard agent?

Market innovation and expertise ensures that Rentguard provides a flexible, easy to understand product range, suited to the risks faced by the modern landlord. We offer a comprehensive range of insurance products at competitive prices.

Rentguard is committed to:

  • Providing comprehensive advice on all products and services
  • Rapid claims handling service
  • Prompt resolution of all customer transactions and queries
  • Providing a number of alternative contact methods
  • Offering a one stop solution to all landlords needs
  • Presenting value for money products
  • We strive for all transactions to be completed accurately and promptly, and will endeavour to ensure that all Rentguard clients receive dedicated customer support.

Can a new start up apply for Rentguard’s broker registration?

Rentguard welcomes all insurance brokers, letting and estate agents, independent financial advisors and any other property related businesses throughout the UK. We are flexible enough to be able to welcome start-ups and businesses of any size.

Is there a registration fee?

There is no registration fee or administration costs involved when setting up an account with us.

Do I need to bring in a minimum amount of customers each month?

There is no minimum amount of insurance policies needed to be placed on cover each month. However our excellent agent support service is designed to help you grow your business providing personal support and bespoke solutions online or over the phone.

What is the agent login area for?

The agent login area is specifically designed for our registered agents, it enables them to track policies, get online quotes and access as well as email policy documentation to their policy holders with just one mouse-click.

I have forgotten my login details what shall I do?

Call a member of our Customer Services team or your dedicated Account Manager on 0208 587 1060 and we will re-issue your login details for you.

How will I earn commission?

You will earn commission for every policy put on cover. The standard commission rate is 20% but this is dependent on the amount of business placed with us and can be renegotiated over the period of the agreement

How long will I have to wait for my policy documents to be sent to me by post?

We put your documents in the post within 24 hours of receiving the quote so please allow between 2 to 3 days for the documents to arrive to your home address as that's our standard time.

What currencies are accepted as payment?

Please note, that Rentguard Insurance can only accept payment in pounds sterling (£).

 

These pages provide intermediaries with the information and support they need to advise their customers about Rentguard products & services.

Get in touch

Tel 0800 033 4111

New Business Enquiries and Quoteline

Mon – Thu 9:00am – 7:00pm

Fri 9:00am – 6:00pm

Sat9:00am – 5:00pm
Tel 020 8587 1060

Customer Services and General Enquiries

Mon – Fri 8:00am – 5:30pm

Sat9:00am – 4:00pm
E-mail info@rentguard.co.uk
 
Copyright © 2001-2017 Rentguard Limited is registered in England and Wales under number 9125814 and authorised and regulated by the Financial Conduct Authority. The registered
office is 27 Great West Road, Brentford, London, TW8 9BW Web design and services by Touch 10 Systems